My hair actually looks redder in real. Wish not to scare you with that hawt red! Lol..
Ok let's not stray away from the topic. Yeah, review... on Crop Studio.
So this is how all this started. Khailing, a pretty friend of mine wish to redye her hair as it has faded to the point that she cannot accept it anymore. It's golden and looks like some sort of lala, those that you can normally see at Sungei Wang Plaza. *Sorry no offense but for me, Gold = Lala*
We bought a deal, need not to say from where, but it was quite tempting. RM78 for a hair color session at Crop Studio, Kuchai Lama.
We made an appointment earlier and the appointment was set at 2pm. We reached there at around 2.15pm, they greeted us with such a look that they do not welcome us.
The saloon looks totally dead, no music, and the environment was just, dead. No chatters no laughter, nothing. The hair stylists face were black.
They said "oh wait ar" in a very Cinapek style, without saying sorry or anything. (We made an appointment already!) The waiting time was like around 1hour, and they didnt say a word and we kept waiting like a fool, F-O-O-L!!
Both of us were so mad and we told them how long do they want us to wait anymore as we're in a hurry. So after 5 minutes, they it's our turn.
I dont think they have enough of hair stylist, and Khailing started first, while me, sitting on the chair and kept waiting and waiting. Really such a bad experience.
Oh yeah, the deal stated that they use either Loreal, Schwarkopf or Kerastase product but when they showed me the color catalogue, they have only Wella's color, which is not a favourite!
I finally chose a a red tone and I asked the stylist to mix it for me. Well, I kinda like the color, i'm a fans of redhead! =)
Talking about their skill, they're not good at communicating with customers, doesn't really understand what are we trying to ask or convey, and during the hair coloring process, it was so so so messy that the hair dye actually drip on my forehead and cheeks, and hand as well. The worst so far..
Well i wish not to blabber long but there are so many discontentment and things i would like to complain.
Take a look at their saloon.
http://the-discountbook.com/index.php?route=product/product&product_id=488
They actually persuade us to have a treatment but, looking at their speed and time that I've left, I dont wish to continue anything else there although there's a 50% off on hair treatment services. Their treatment priced at RM138 for a session but they've this promotion which is buy 1 free 1. If you're interested you can have a try but, Khailing had their treatment and it's not very satisfying for her.
The deal actually comes with a free whole life time membership card from Crop Studio but we didnt bother to ask for it or to have it, as we will never step into this saloon anymore.
So just to sum up everything, it's bad!
Positive :
-Nice color mix for my hair
-The place is clean
-They have manicure service as well
Negative :
-Small area
-Bad customer service
-Long waiting time
-Hard to get car park around
-Only have Wella hair dye
-Lack of hair stylist
-They hardly open their mouth to talk as if there were gold in their mouth
-No music
-Didnt offer any drink, not even mineral or tap water
-It doesn't make you feel glamorous!
Overall rating :
2/10
Did you mentioned bad customer services in the review? I wonder why you gave 2 in rating, If customer services is below standard I would give that place 0.
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